Job Description
Mi Pueblo Food Centers began serving customers in 1991 under the leadership of Juvenal Chavez, the company's founder and current Chairman and CEO. Our first store was opened at 1114 S. King Road in San Jose, California. Mi Pueblo now has 10 stores located throughout Northern California and continues to grow. The employees of Mi Pueblo Food Centers take pride in serving the fast growing Hispanic community of Northern California. Mi Pueblo is well known for providing high quality traditional Latin American food products and for its commitment to personal service at a great value.
Who We Are:
Food selection and meal preparation are important parts of our heritage of Mi Pueblo. We strive to create an aura of nostalgic pride and tradition at our stores everyday, so while shopping our customers are reminded of the best traditions of home. Mi Pueblo also continues to be guided by its core values and at the top of that list is care and respect for others. It's through our emphasis on care and respect for our employees that enables them to focus on recognizing you, our customer, as an individual and to provide you with a totally satisfying shopping experience. We believe that our commitment to educating and training our staff will enable us to consistently provide you with the highest quality products and outstanding service.
JOB DESCRIPTION
Position Summary: The assistant store director must be able to comprehend, communicate, and implement corporate store strategy and action plans. This assistant manager is responsible for motivating the team to complete the sales process, ensure customer satisfaction, comply with company procedures and federal/state/local compliance and maximize productivity and profitability. Ensures that each guest receives outstanding customer service by providing a friendly environment by maintaining outstanding store standards, solid product knowledge and all other components of guest service programs. The assistant store director will have overall management responsibility for the retail grocery store operation, including store performance, control of cash, inventory and security, customer services, and management of staff. Must be able to prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are met on a daily basis. Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Financials: • Assists with forecasts, schedules, and monitors labor to be consistent with store sales and productivity guidelines and wage budgets; creates action plans to address cost control issues. • Supports, analyzes and takes action to improve store performance by forecasting weekly/daily sales goals. Communicates sales goals, department performance and sales opportunities to department managers and team members to ensure positive results by setting appropriate expectations. • Provides marketing and operating strategy changes by reviewing financial statements and departmental sales records with the Director of Operations and/or other corporate staff. • Provides feedback on merchandise by implementing security systems and measures that enforce loss prevention policy and awareness with employees in order to control shrink. • Oversee and monitor handling of cash and accounting to ensure asset protection and employee security. • Administers financial and process controls including shrink, labor and operating expenses, to achieve pre-determined performance objectives. • Devices neighborhood marketing plan to drive business opportunities through the improvement of community relations. • Insures all federal, state, local agency, company regulations and standards compliance for product freshness food safety, refrigeration, and sanitation. Communicates and collaborates with upper management and corporate staff to make certain facility and equipment are properly maintained to guarantee product integrity and safety for employees and customers. Employee: • Manages positive working relationships with direct reports, peers, supervisors, suppliers, and customers by effectively handling complex or difficult situations involving others. • Motivates and develops teams through training, coaching, and counseling, planning, organizing and appraising job results. Serves as a role model to others instilling a positive attitude in his/her employees. • Communicates new initiatives, provides guidance or advice to make certain store teams follow through and complete required assignments. • Ensures compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc. • Select, train, develop, and manage job performance of store employees, with assistance of other management personnel. • Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities. • Partner with the Human Resources Department in addressing all employee relations issues, recruitment, salary changes, promotions, etc. Merchandising: • Manages Ensures the availability of merchandise and services by monitoring contracts and maintaining inventories. Markets merchandise by studying advertising, sales promotions and display plans; analyzing operating and financial statement for profitability ratios. • Develop and direct execution of strategies to improve product placement and appearance. • Monitor display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
Customer Expectations: • Identifies current and future customer requirements by establishing relationships with potential and actual customers and other persons in a position to understand service requirements. Handles and resolves customer complaints in a positive, calm and tactful manner. • Manage issues relating to store maintenance, cleanliness, safety and sanitation. • Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and application of formal customer service standards.
Qualifications: • A bachelor’s degree and 1-3 years store management experience and / or equivalent combination of education and management experience within the retail, hospitality, or service industry required. • Ability to lead and manage diverse teams in a constantly evolving work environment that is Customer focused, positive vendor relationships drive, market knowledge base, while delivering upon performance expectations. . • Strong critical thinking and problem resolution skills at both strategic and functional levels required. • Experience in customer service and negotiations a must. • Knowledge and understanding of business financials required (P&L statements, revenue, gross profit, etc.) • Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, etc.). • Leadership skills, multi tasking skills, prioritization skills, analytical skills, organizational skills, problem solving skills, and communication skills required. • Bi-lingual Spanish language is Required. Company Overview www.mipueblofoods.com Please submit resumes to: (408) 729-3192 (fax) Email: martin@mipueblofoods.com Mail to: Address 1745 Story Road San Jose, CA 95122 Attention: Martin Pacheco, H.R. Talent Acquisition Manager
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