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General Merchandise Clerk


Company: Hy-Vee
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  • Job ID:
  • Date:07/07/2014
  • Location:West Des Moines
    State: IA
  • Salary:Not Specified   Why?
  • PayScale
  • Job Types:


Job Description

Provides prompt, efficient and friendly customer service. Rotates, faces, and replenishes merchandise. Reviews department status and store displays for cleanliness, product quality and quantity.


  1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  3. Makes an effort to learn customers’ names and to address them by name whenever possible.
  4. Assists customers by: (examples include)
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  5. Answers the telephone promptly and provides friendly, helpful service to customers who call. 6. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. 7. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. 8. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met. 9. Anticipates product needs for the department on a daily basis. 10. Reviews department status for cleanliness, product quality and quantity. 11. Checks in product, puts product away, and may review invoices. 12. Runs the department registers and receives payment, makes change, etc., where applicable. 13. Assists with inventory as requested. Maintains displays in the department and throughout the store. 15. Removes trash in a timely manner. 16. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. 17. Adheres to company policies and individual store guidelines. 18. Reports to work when scheduled and on time.


  1. Builds displays as needed. 2. Orders product and supplies as necessary. 3. Prices products for customers as necessary. 4. Assists in other areas of store as needed. 5. Performs other job related duties and special projects as required.



  • Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables.
  • Must be able to add, subtract, multiply, and divide whole numbers.
  • Must be able to understand and follow verbal or demonstrated instructions; write identifying information request supplies orally or in writing
  •  Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
  •  Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.

Working condition:

  • This position is frequently exposed to dirt. There is occasional exposure to equipment movement hazard and chemicals/solvents. This is a fast paced work environment with significant pressure


  • Computer, video terminal, Visa credit card machine, BASS, compactor, power jacks, two-wheeler, produce cart. © 2012
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